The Benefits of Using the CareMate Platform: Why Choose CareMate?

23 oktoober, 2021

Nowadays, many families require professional and reliable care services that provide flexible and personalized assistance in the home environment. CareMate is a platform that helps you find suitable care assistants and plan care services according to individual needs and schedules. The platform connects people needing care with care assistants ready to provide personal support and help with daily activities. CareMate makes care services easily accessible and adaptable to meet short-term and long-term care needs.

1. Personalized and Reliable Home Care Solutions

CareMate allows each client to find the right care assistants, who are trained and ready to support individuals with varying levels of care needs. The platform helps you find a care assistant who provides the necessary support, whether it’s full physical assistance or mental support and guidance.

  • Background-checked and trained care assistants: All CareMate care assistants undergo thorough background checks and receive the necessary training to ensure high-quality service delivery in home settings. Care assistants are ready to provide personal support for daily tasks, whether it involves physical assistance or mental support.
  • Supporting people with diverse care needs: CareMate care assistants help in a variety of situations—from full physical assistance to offering mental support and guidance, providing help to bedridden individuals, or those who simply need direction and psychological support in their daily lives.
  • Flexible and personalized care: CareMate allows you to tailor care to individual needs and lifestyles, offering the flexibility to choose a care assistant who provides exactly the type of care the client requires.

2. Flexibility and a Modern Approach to Care

CareMate is designed to meet today’s care needs, offering flexible and customizable personal and home care based on each client’s situation and schedule.

  • Flexible booking: If a care service no longer meets your needs, you can cancel the current booking and make a new one at least a day before the service is due. It’s also possible to request new care services on short notice if circumstances change.
  • Quick service adjustment: If a client’s care needs change (for example, due to health or personal circumstances), the service can be quickly adjusted to ensure the best possible solution.
  • Comprehensive care: CareMate care assistants offer support in various situations—they can provide physical help with daily activities or simply offer guidance and social support if that is what the client needs.

3. Digital Tracking and Transparency

CareMate provides transparency and easy tracking of care services, making it simple and reliable for both clients and their families to plan and monitor care services.

  • Overview of tasks and communication options: Clients and their loved ones can get an overview of the tasks and activities performed by the care assistant through the platform. It’s also possible to communicate directly with the care assistant to discuss care details or adjust services as needed.
  • Clear pricing and transparency: CareMate’s pricing structure is transparent, meaning all prices are displayed without hidden fees. Clients can plan their care services, knowing exactly how much they will pay.
  • Feedback mechanism: After a care service is provided, clients can leave feedback on the care assistant’s work, which helps improve the quality of services and ensures that the services meet the client’s expectations.

4. Affordable and Transparent Pricing

The CareMate platform offers transparent and flexible pricing, allowing clients to choose care assistants based on their budget without the complexity of the service affecting the cost.

  • Flexible service providers: CareMate’s pricing is not tied to the complexity of the service. If a client needs more intensive care, such as physical assistance, the price does not increase because of this. Clients can choose care assistants with different hourly rates to find a solution that fits both their budget and needs.
  • Simple and convenient payment solutions: Clients can pay for care services directly using a credit card or request an invoice. This makes paying for services simple and flexible.
  • Refund for cancellations: If a care service booking is canceled more than a day before the planned visit, the full amount is refunded. This gives clients confidence and flexibility when planning care services.

5. Flexible Care Based on Region and Needs

CareMate allows clients to choose care assistants based on region, care needs, and schedule. Additionally, you can create a personalized care plan, where the platform automatically compiles a care team that meets the client’s needs.

  • Selection of care assistants’ profiles: Clients can select care assistants based on their profiles and experience. The profiles provide detailed information about the care assistant’s skills and background, helping to find the most suitable candidate for care tasks. It’s also possible to choose a care assistant based on location and availability to ensure that the service matches practical needs.
  • Creating a care plan: If care needs are clearly defined, CareMate allows you to create an individual care plan. Based on this plan, a care team is automatically assembled to provide care according to the schedule and the client’s needs.
  • Flexible care schedule: Clients can plan care services for both short-term and long-term periods. This provides the flexibility to organize care according to daily and ongoing needs.

6. Security and Reliability

The CareMate platform is secure and reliable, offering clients complete peace of mind at every step. Every care service and visit is recorded in the system, ensuring transparency and security.

  • Each visit is recorded: All CareMate care assistants’ visits are logged in the system, ensuring transparency and control over every service provided. Clients can rest assured that all actions are properly recorded and trackable.
  • Reliable and secure service: The platform uses modern security measures to protect clients’ personal information and ensure the safe delivery of services. The entire care process is secured and trackable, providing both clients and their loved ones with full peace of mind.


Frequently Asked Questions (FAQ)

1. How do I book a care assistant through the CareMate platform?

You can book a care assistant through the CareMate platform by using the mobile app or website. Choose the service you need, enter the required information, and confirm your booking.

2. Are care assistants’ backgrounds checked before providing services?

Yes, all CareMate care assistants undergo thorough background checks and receive the necessary training to ensure high-quality service.

3. Can care services be canceled?

Yes, care services can be canceled. If the cancellation is made more than a day before the scheduled visit, the full amount is refunded.

4. How does CareMate’s pricing work?

CareMate offers flexible pricing that is not tied to the complexity of the service. Clients can choose care assistants with different hourly rates depending on their preferences and budget.

5. Are CareMate services available in all regions?

CareMate services are available in many regions across Estonia, allowing clients to choose care assistants based on location and availability.

6. How does CareMate ensure the security of services?

CareMate ensures the security of services by recording each care assistant’s visit in the system and offering transparent control at every step. The platform uses modern security measures to protect personal data and ensure safe service delivery.