Privacy Policy
CareMate OÜ (registration code 14385848, address: Tartu mnt 52-3, Tallinn 10112, Estonia) is the data controller. We have appointed a Data Protection Officer who can be contacted at info@caremate.ee.
1. Personal Data We Process
We may process the following types of personal data, depending on your role and use of the platform:
- Full name, email address, phone number, place of residence
- Geographic location data
- Health-related data (including physical and mental condition)
- Ratings and feedback about service providers
- Criminal background data
- Profile photo, profession, education and training, identity documents
2. Purpose of Data Processing
We process personal data to:
- Enable effective service provision between clients and service providers
- Analyze geographic service usage and provide location-based suggestions
- Verify service providers' compliance with legal requirements, including Section 19 of the Social Welfare Act
- Display relevant public information about service providers (name, photo, availability, services, ratings) for clients to make informed choices
- Present order summaries and collect performance evaluations for service quality assurance
3. Legal Basis
Data is processed on the following legal grounds:
- Contract performance: Data processing is essential for using the platform
- Legitimate interest: To improve the platform, prevent abuse, and detect payment fraud
- Legal obligation: Criminal background checks are conducted based on Section 19 of the Social Welfare Act
- Consent: Required for processing certain sensitive data, such as health information
- Compliance with the GDPR and the Estonian Personal Data Protection Act
4. Criminal Record Processing
Criminal background data is processed to comply with Section 19 of the Social Welfare Act, which prohibits individuals convicted of specific intentional crimes from directly providing home care services if this poses a risk to a client’s life, health, or property.
Since CareMate:
- Facilitates access to clients’ sensitive data and locations
- Operates in cooperation with local governments
CareMate OÜ has the right to verify a service provider’s criminal record before and during cooperation. This is done to ensure client safety and legal compliance. Data is processed only to the extent necessary and retained only as long as required to fulfill this purpose.
5. Data Sharing
We may share data with:
- Service providers, when a client places an order
- Clients, when viewing a service provider profile
- CareMate support staff, for customer service purposes
- Authorities, in cases required by law (e.g., courts or investigation bodies)
6. Data Security and Access
Data is stored on servers provided by Zone Media OÜ and/or DigitalOcean Inc. within the European Economic Area. Only authorized personnel can access data as required for technical or support tasks.
7. Client Data Use by Service Providers
Service providers may only process client data to the extent necessary for service delivery. It is prohibited to:
- Use client data outside the platform
- Collect or save personal data independently
- Contact clients for non-platform-related matters
Violation may result in account suspension and legal consequences.
8. Data Access, Retention, Deletion, Correction, and Transfer
- Data is stored while the user account is active and for 3 additional years after deactivation
- Accounting data is stored for 7 years
- In suspected fraud/crime cases, data may be retained up to 10 years
- In case of legal disputes, data may be retained until claim resolution or expiry
Users may access or correct their data via the platform. For data deletion or transfer requests, contact info@caremate.ee. We respond within one month.
9. Dispute Resolution and Supervisory Authority
For disputes or inquiries, contact our support at info@caremate.ee.
Supervisory authority:
Estonian Data Protection Inspectorate
www.aki.ee
info@aki.ee
